Customer testimonials
Good group of folks. Very pleasant and nice to deal with when buying a car
Great customer service, highly knowledgeable salesperson had a great experience Everything went great Thank you
All of the staff were very helpful. The service was completed in a timely manner and I was very pleased with the results.
I had an outstanding experience working Lanaiyah with this sales consultant! She went above and beyond to provide exceptional customer service, making sure all my questions were answered and that I felt valued and taken care of throughout the entire process. Her professionalism, patience, and genuine willingness to help truly made a difference. It’s rare to come across someone who goes the extra mile to ensure their customers are happy. I truly appreciate all her hard work and dedication, and I would highly recommend her to anyone looking for excellent service. Thank you for making this such a great ... Read More Google - Oct 24, 2026
I am extremely disappointed with my experience at Lou Sobh Kia of Newnan and the way my safety concerns have been handled. I leased a 2025 Kia Telluride, and my seat belt is currently impossible to buckle because the mechanism seems to be stuck in the locked position. This is a serious safety concern, yet instead of feeling supported in getting it resolved, I have been met with obstacles and a complete lack of communication. I was told the diagnostic process could take 3–5 days and that I would need to rent a vehicle because the dealership refuses to provide a loaner. ... Read More Google - Oct 23, 2026
The service was great! Everyone was super friendly and welcoming! Great experience all around! 😊
Extremely unpleasant and unprofessional service I will not recommend to anyone I know and I will not be back to Kia would love to give my hard earned money to someone else be warned!
I am very grateful to have my new 2027 Kia they made me feel comfortable once I arrived and comfortable like family to purchase I say they are definitely worth giving a try I truly didn’t believe it! I’m so in love with excitement about my new 2027 Kia every day I had a wonderful experience!
Worst experience ever will not recommend will not be back paid &1002.00 for full service and did not even get complementary car wash service extremely disappointed and dissatisfied pathetic
Beautifully appointed dealership. Service department is top notch. Very efficiently run with very knowledgeable employees. Hannah kept me informed at every step of the repair process and accurately gave me a completion date for all repairs to be completed. I am extremely satisfied with my experience.
Fast and courteous service! Will be the place I always take my car!
Sean and Carter were both an amazing team in assisting me today! They were very knowledgeable and willing to answer any questions I had. Amanda in finance had the best personality and made my experience so comfortable! I got the car I wanted and everything was done very professionally!!! I’m very grateful I had their help today!
Everyone was professional and had good energy. They were communicative, worked with me and I wasn't there long at all.
Awesome service
Nice and fast.
This dealership does NOT want your warranty work. A diagnostic takes 5-7 days with NO courtesy car. I sold my 2024 Kia Telluride to get rid of the constant headache of recalls and warranty work and will NEVER buy another Kia. All Kia dealerships are like this. I've worked with 3. Consumer Reports lists them at the very bottom in service.
This dealership does NOT want your warranty work. A diagnostic takes 5-7 days with NO courtesy car. I sold my 2024 Kia Telluride to get rid of the constant headache of recalls and warranty work and will NEVER buy another Kia. All Kia dealerships are like this. I've worked with 3. Consumer Reports lists them at the very bottom in service.
Initial communication from dealer was lacking. Then it got much better. The service department frequently does not answer the phone.
Fast, friendly service. Always trust Lou Sobh!!
DO NOT GET A CAR FROM THIS PLACE!!! They are liars!!! They promise u this promise u that just to get a sale and never follow thru with the promise. I have been given the run around for 4 months. They will see me in court!!
Good Sales person Mr.Livingston know as " Big Country" he was very professional and upfront from start to finish!!!! And the guy in service dept Carlos was professional and answered all my questions!!! And the financial person Kudos to Kia
Miles was aware of my concerns and he kept me updated and ensured all of my concerns were addressed.
My car was taken in right away for servicing-no waiting. Hannah was able to answer my questions and help me with manipulating electronics. I appreciated her patience and helpfulness.
So I purchased my 2023 Genesis G70 August 5, 2026. It was nice and everything went smooth sailing in purchasing the vehicle! Now this past Sunday’s, October 11, 2026 as I was heading to work, the engine light came on and my car went into limp mode, and it wouldn’t go any farther, it stopped exactly on the interstate and code comes up as P073400 Transmission Control System. I barely drive this car, help me understand how it needs a transmission after 2 months of my purchase. This lets me know it needed a transmission before I even purchased the vehicle and because there’... Read More Google - Oct 14, 2026
The service department is very clean and the workers are very friendly and helpful. They are very professional.
It was so easy to drop off and pick up the vehicle. My service advisor kept me updated throughout the entire process.
I am still here at the dealership and historically, I have experienced great service. I bought my Vehicle here last year and all my service appointments have been great experiences except this one. From the beginning, the young lady Hannah has been extremely unhelpful. Everything I mentioned she has told me what they can't do instead of what they can! Not only telling me no but saying it with an exasperated attitude. My screen has lines in it and you can only see it when the screen is lit. She looks and says, well I do not see anything ... Read More Google - Oct 10, 2026
Arianna is nice and caring but the management specially the finance manager lied to me so now I'm taking the car back and get my money and my car back my Nissan
Miles was very proactive,always a step ahead keeping me informed and constantly updating the info.Thanks for all your help,Valdez.
Professional, courteous and knowledgeable. I had a great experience at Lou Sobh Kia in Newnan, Georgia.
Purchased a car from out of state they made it very easy and smooth would definitely purchase from here again
We were looking for a location open on Sunday and only found one option. It was a blessing in disguise. Buying a car can be painful but our experience here was amazing. We were treated like royalty with little to no pressure sales. I highly recommend the drive based upon the experience and highly recommend Sean. He was outstanding. Go here and ask for Sean. You can thank me later.
I went on a Monday morning, they were ever quick and responsive while my car was getting serviced. I was in and out in 45 minutes!
Had a valve cover gasket replaced for $800.
Excellent service
Vehicle promised two different times first time part came in according to advisor it had missing parts so had to put off repair. Next time the parts showed up and was promised the next day guess what it wasn't ready surprise. Finally it was repaired the following day. It took a week and a half to do a job that shows labor time was supposed to be 6 to 8 hours. I guess they have a book of excuses they use to try to defer the customers for the service problem.
I will be going to LaGrange in future they are ... Read More Google - Oct 8, 2026
We had excellent service. Sean and Todd gave us a warm welcome, were very informative throughout the process, and made sure we had everything we needed. I would definitely do business with them again
Still waiting on info about the recall and slow diagnostic times preventing me from using them for further service.
Always positive and helpful. The service is always great
Great experience! Sean was extremely helpful with us getting our new vehicle! Couldn’t recommend enough!
My Kia was having issues and they wouldn’t fix it.It took over a month for me to get it fixed.I even had to call corporate.
Tim worked so professionally with us. He was patient while I teat drove 3 vehicles and asked a million questions to ensure I was comfortable and got the vehicle of my dreams. The management team worked miracles to ensure I walked out with the best deal and close to the price I had in mind. I highly recommend them.
Fruitful Although I spent more time than I wanted, Sean was excellent and very helpful!
It's the worst dealer and place to get service. The wait is way too long and the service doesn't seem legitimate. I cannot trust they provided the right service even for oil change - not changing the oil filter - and I will NEVER visit again.
We had an excellent experience with Lanaiyah! She was beyond patient, not pushy and worked hard to get me the perfect Sorento for the price I was comfortable with. She made the entire experience low stress and enjoyable. If you need a Kia Lanaiyah is your girl!
Our salesperson Lanaiyah was amazing and we got a great deal on a Kia Sorento. We love it. 5/5
I normally come to this location to get my car serviced as it is the closest to my house; however, this time I was coming in simply for an oil change on October 3, 2026, and I had an appointment for 8:30 a.m. I ended up arriving a little early and dropped it off at 8:15 a.m. They told me it would take an hour to an hour and a half, and it took the full hour and a half. They took my car back immediately, and within thirty minutes, it was back in the drop-off bay. I then had to watch ... Read More Google - Oct 3, 2026
June 29th 2026 I purchased a 2024 BMW X1. In August I started having brake issues. The man told me it's 16,000 more mile warranty and to go to BMW. BMW told me there is no warranty on the brakes and I have to get new ones. Also the tires are worn low. I've only put 3200 miles on the car. I SHOULD NOT NEED NEW BRAKES PADS, ROTORS, & TIRES WITHIN THE 1ST 90 DAYS OF THE PURCHASE. The people are nice but sold me a car with issues. I would not purchase here again. I do NOT RECOMMEND THIS PLACE
I was planning to spend around $2,000 having work done on my vehicle at this dealership. Unfortunately, after speaking with Tameka in the Service Department, I decided to take my business elsewhere.
I was told that my service dog was not allowed in the rental vehicle because of the dealership’s policy. This is not simply a “pet” issue. A service dog is a service animal, not a pet, and denying access because the animal is a service animal can violate the Americans with Disabilities Act (ADA).
A business cannot simply use a no-pet policy as a reason to exclude a ... Read More Google - Oct 2, 2026
Todd was amazing. Very helpful. Very knowledgeable. Great experience.
Always a positive experience when we visit Lou Sobh of Newnan. Service side is quick and keeps me informed of what’s happing with the care. Great service, guys, keep it up!
Excellent service , friendly and helpful staff. Very smooth process start to finish and left same day with the car we wanted.
Miles is fantastic! He is very courteous & knowledgeable. He kept me updated during my wait. I will definitely be back! Thank you Miles!
Ask for TODD! Gave us a great experience for the 2nd time, thank you to him and the whole team.
Very nice service tech. Nice waiting area.
They didn't wash my car like they said they did, so I'm not convinced they did any of the other work, either. Then the lady tells me the tech said there is an oil leak, but they'd need my car for 5-7 business days to diagnose it, and $195 for the inconvenience of giving them my car for a week with no rental and telling me what they already told me that there is an oil leak. It just felt like a money grab since there is no oil leaking under the car or under the hood. And ... Read More DealerRater - Sep 29, 2026
Appreciate the attention Very Friendly and easy to schedule with Will let my friends know
They were very polite, but I have to say my vehicle wasn't actually fixed. I had to take it to another mechanic who identified the problem in just 15 minutes; meanwhile, Kia took three weeks without providing a diagnosis. That was incredibly frustrating. Their excuse was that they had a huge workload, but honestly, there were no other vehicles in for service—just one on the lift. In any case, taking 7 to 10 days to provide a diagnosis is unacceptable; it’s ridiculous. Their service performance is very poor. They need better communication and follow-up with the vehicle owner—they were ... Read More DealerRater - Sep 29, 2026
I had KIA decals applied to my telluride the area where decals were applied were not cleared. The front decal has been applied twice and is still pulling away from the front grille. I sent 3 photos to Tameka's email on her business card, I am currently waiting to hear back from her. I'll attach them here as well.
I would give them zero stars, if I could.
1. My lane assist on my 2024 Kia Telluride is malfunctioning. Kia tells me they need to keep my car for 5-7 days to diagnose the issue. IT IS UNDER WARRATY. Kia will not provide a loaner car or a rental car.
2. I'm on my 10th recall in 2 years. Two of the recalls do not have a fix.
3. Everyone I've brought my car in for issues, Kia does not provide a loaner or rental car. They refuse.
DO NOT BUY A KIA!
DO NOT GO TO LOU SOBH KIA.
They treat ... Read More Google - Sep 28, 2026
I would give them zero stars, if I could. 1. My lane assist on my 2024 Kia Telluride is malfunctioning. Kia tells me they need to keep my car for 5-7 days to diagnose the issue. IT IS UNDER WARRATY. Kia will not provide a loaner car or a rental car. 2. I'm on my 10th recall in 2 years. Two of the recalls do not have a fix. 3. Every time I've brought my car in for issues, Kia does not provide a loaner or rental car. They refuse. DO NOT BUY A KIA! DO NOT GO TO LOU SOBH KIA. They ... Read More Yelp - Sep 28, 2026
My experience has been exceptional thus far. Everyone that I've dealt with has been very good. Much needed customer service, you don't get this from everyone.
Easiest experience we've had buying a new vehicle. Everyone was knowledgeable and friendly. Todd went above and beyond finding the vehicle we wanted.
The whole place is very professional, and the staff are nice. Y'all are great Excellent
Tameka is very knowledgeable, friendly, courteous, explains what is needed very clearly and provides excellent service.
No one is ever available to take calls in service
Accommodating of my schedule; prompt service; friendly Beforehand, I was able to speak to a real person on the phone.
Very clean facility. Happy I made the drive from Fayetteville. Brennan was courteous and very helpful. No attempt to sell me services I didn’t need. I will certainly return here for all service needs!
I love my new KIA Sorento
Don't trust this dealer.
I am extremely disappointed. I have always had my oil changed here. However, during my last visit, they recommended replacing the brakes as well. After having both the brakes and the oil changed, the ABS warning light came on, though I didn't notice it because I didn't drive the car for two weeks (I own two vehicles). Two weeks later, I was set to go on vacation with my family; when I started the car on the day of departure, the ABS light was on. Since I had already booked the hotel, fishing ... Read More Google - Sep 23, 2026
Miles met me in the bay @ my Telluride. Great communication skills. Very kind and friendly. Keep me in the loop while my recall was being taken care of.
Miles met me in the bay @ my Telluride. Great communication skills. Very kind and friendly. Keep me in the loop while my recall was being taken care of.
Great customer service. I appreciate the app that was used to let me know the status of my car.
This dealership has very poor communication skills. I reached out multiple times to get information on my car and they never picked up the or replied back to my voicemails. I would never use this dealership again.
I am extremely dissatisfied with my service experience. My vehicle has been at the dealership since July 12, and the process has been far too long and frustrating. Although I was told my vehicle was ready for pickup, I was later informed that the dealership was still waiting for a district manager’s response regarding the situation. I have had to repeatedly follow up to get information about my own vehicle rather than receiving consistent and proactive communication from the dealership. I was also informed that an approximately $1,800 vacuum pump replacement was needed, despite having previously had the vacuum pump replaced. ... Read More DealerRater - Sep 18, 2026
After my negative review of them due to overcharging me for "state mandated" fees which the state told me are not. I was told by Caroline P. at Lou Sobh that they would contact me. I still haven't heard a word from anyone there. DO NOT USE THEM!!!
Service was good but still having an issue with CarPlay after getting a new phone. TElluride not recognizing cord.
The folks over there are always helpful, and Tameka has given me excellent customer service through each visit
Fantastic people, great service. Super friendly staff. Would definitely purchase a vehicle from them and recommend my salesman
Great very informative and helpful She knew every answer to every question we had and she was very professional
Tameka took very good care of me. I came in for warranty work and she got me in and out. Excellent customer service.
My buying experience was excellent as were all of my 3 subsequent service appointments. The waiting area is comfortable and the entire facility, including the rest rooms, is immaculate.
I’ve had nothing yet exceptional service at the dealership I’ve always been very helpful and kind. Give me updates when I bring my car in for Service would definitely recommend.
Shop with Todd!!! He is the best from start to finish! I came for the car I wanted and he got the deal done! Thanks Todd for everything!
Was sold a used car with trims that were broken and barely supported. Came for service and they refused to fix it. Had an appt but was there for 3 hours. People who caner after me had their service before me
Big Country was awesome to work with. He really listened to what we needed and helped us get a car that fit at a fair price. He was patient, attentive, and made the whole process feel easy. We definitely appreciate his help and would recommend him to anyone looking for a great car buying experience.
Nice place. I would have liked a better trade in deal but I feel it was fair.
They fixed a problem that I had that could not be fixed at another dealership they listened to my concerns and came up with the solution. Very happy and will return
Nice, Clean, Professional and very friendly environment. I recommend anyone who is in the market for a new or used vehicle Kia is the perfect place to come shop