Customer testimonials
Shop with Todd!!! He is the best from start to finish! I came for the car I wanted and he got the deal done! Thanks Todd for everything!
Chris Hernandez was an awesome guy and amazing service and quick fast and on time with excellent customer service
Chris Hernandez - Chris is a great guy, very informative and professional. My wife and I usually work with him and every time we do he makes sure to always give us a great experience.
The customer service I received in the Service department was Amazing. My service advisor Tameka was very Professional, Friendly and Knowledgeable. I will definitely be back. The experience was worth it!
Chris Hernandez Awsone service will be back.
Chris Hernandez is awesome. He is so courteous and helpful.
Service department is very good. During our service appointment, we were updated on the progress of our vehicle
We've been waiting for the EV3 to come out and asked Lou Sobh of Newnan to reach out when they became available. They let us know the day they got their first ones in and helped us set up a test drive. Long story short, Todd and Andrew provided an excellent sales experience and we walked out with two EV3's. While we were there, every person we interacted with was kind and courteous and our kids especially loved the snacks and hot chocolate in the waiting area. Even before we bought the EV3's, we have taken our ... Read More Google - Sep 11, 2026
Was sold a used car with trims that were broken and barely supported. Came for service and they refused to fix it. Had an appt but was there for 3 hours. People who caner after me had their service before me
Big Country was awesome to work with. He really listened to what we needed and helped us get a car that fit at a fair price. He was patient, attentive, and made the whole process feel easy. We definitely appreciate his help and would recommend him to anyone looking for a great car buying experience.
Sean was great! Going the extra mile to help us get what we needed to make the deal happen!
Christian Hernandez
Nice place. I would have liked a better trade in deal but I feel it was fair.
Chris Hernandez was amazing
Tamika is a great salesperson and Myles is very professional in the service department. I highly recommend this dealership. Always clean, refreshments provided for free, and service with a smile.
They fixed a problem that I had that could not be fixed at another dealership they listened to my concerns and came up with the solution. Very happy and will return
Nice, Clean, Professional and very friendly environment. I recommend anyone who is in the market for a new or used vehicle Kia is the perfect place to come shop
The dealership is professional and clean. I travel 45 minutes for the services and feel it’s worth my time.
Great customer service, Treated with respect. Friendly and knowledgeable. Everyone in the building was outstanding.
The service advisor didn’t respond to any texts or messages I left regarding my vehicle. I had to call the service department more than once to get updates on the progress of the diagnostics. The repair was fast once the parts were ordered and received. This was a warranty repair.
Absolutely the best customer service. Friendly made you feel like family. Will definitely send new customers their way.
Great customer service!!! Staff were knowledgeable and friendly. I will definitely recommend to friends and family.
The dealership personnel were available as soon as pulled in to the service department. They were very kind. This was my first time visiting KIA do they showed me around and made me feel welcome. I only had an oil change and a cabin filet change so it was a short time to wait. I received a very professional email the technician showing me my car as they inspected each item. They were very customer focused and dry patient and answered all of my questions. I also got a complimentary car wash after the care was serviced. They were very ... Read More DealerRater - Sep 3, 2026
As always everyone was friendly and knowledgeable. Great service, great people Highly recommended and I will certainly return for all my Kia needs
As always everyone was friendly and knowledgeable. Great service, great people Highly recommended and I will certainly return for all my Kia needs
Miles was excellent and made sure the technicians understood the issues and resolved them. Miles customer service was excellent.
Went in for a seat recall. Your dealership recommended replacement of engine air filter and cabin air filter. I only have 13,000 miles on the car. Checked both filters and they were clean. Both take about 1 minute to open and change out and you wanted to charge me over $50 for the engine air filter and over $80 for the cabin. You are over the line wanting to charge me that.
The customer service has been horrible. Every time I speak with someone, I’m given completely different information. Every single time I’ve called for an update, I’ve waited on hold for over 40 minutes—only to receive another conflicting answer. My questions are never fully answered, and the entire experience has been extremely frustrating. They need new management because, with stronger leadership and better systems in place, customers would not be subjected to such consistently poor service.
Lanaiyah and Andrew made the experience wonderful. They are fantastic to deal with and the dealership is a top notch facility!
I was especially impressed and pleased with manger Tamake, Brennen and Riley, they went above and beyond the usual customer service call..
I came for an appointment at 10:00. And did not leave until 4:30. I added services after my oil change and was told a time it would be done way before 1PM. And it was a lie.
This is my 7th kia and there was Great service, the sales person was very kind and very aware of what i was looking for, their financial staff was very helpful and friendly.
Had a great experience at this Kia when buying a new car! DJ was very patient and was a huge help in deciding on my next vehicle. Would definitely recommend!
Had bad experience with the service I received. I purchased a car in the two weeks. I had to bring it back because of front end alignment and I had to pay for the front alignment. Didn’t think that was right. I didn’t have the car a month and I had to go in my pocket to pay for a front end alignment for $26,000 for a vehicle not good service.
I am extremely impressed with the staff at this dealership. Everyone I interacted with was professional, helpful, knowledgeable, and genuinely committed to providing an excellent experience. Their level of service gave me confidence in my decision and made me feel that I made the right choice with my purchase. Thank you to the entire team for making the experience such a positive one. I truly appreciate your time, professionalism, and outstanding customer service.
All went very well from start to finish. Had to have tire replaced and it was done i. A timely manner
Staff was very attentive and took care of my issue. Service advisor kept me well informed
My experience has been great with all visits to the service department. They all are the reason I keep coming back.
Pricing was a lot more than usual for oil change, and tire rotation. And I always take all of my Kia’s to this location. For 3 1/2 years now. This was a scheduled appointment, not a walk in, I chose to sit in the lobby per usual. But I did not get the complimentary wash on my car. I also left with a tire in my nail. Because after servicing, as I’m walking towards my car I noticed there was a huge nail in my wheel. Which I’m sure they seen as they rotated my tires. (You couldn’t ... Read More DealerRater - Aug 25, 2026
I had an oil change and took advantage of the courtesy transport to Publix, where I picked up a prescription and bought some groceries. When my car was finished, I received a text from the dealership and send one saying I was ready for pickup. Within a few minutes the courtesy van arrived driven by a friendly guy named Riley. I was able to load up my groceries and return to the dealership where Brennan, who was in charge of the oil change helped me unload my groceries from the courtesy van into my car. Everyone was super helpful and ... Read More Google - Aug 23, 2026
We ate a great experience with Lu Sabe and all their staff. They were great very helpful and I feel I got a good deal. I would highly recommend them.
Chris Hernandez- Awesome service!
I had such a great experience at this dealership. They were very friendly and personable, didn’t feel predatory AT ALL like a lot of dealerships do, and they got me GREAT numbers for the value of my trade in and for financing my new car! 10 out of 10!
Had a wonderful experience with Lou Sobh Kia of Newnan. From Stacy and Andrew in Sales, to Steve in financing. Everyone was so easy to work with, and super friendly.
on june 24 bought a kia soul that was advertised as a cpo. 3 weeks later scratches started appearing. 5 weeks after purchase the check engine light came on. i called the gm and left a message on 8/6. then i send a email to gm and the service tech. 8/14 called the gm but no answer. 8/14 sent a email and left vm for for gm and service manager. never heard from them. I emailed the tech and gm on 8/14. the tech responded and said the transmission should be in saturday(8/15). never heard once back from the gm or service manager. they have had my ... Read More DealerRater - Aug 20, 2026
Love the dealership everyone is super nice it was very cool getting the truck 😃 nice
The best place to get a car from. No worries the got the best.thank yall you for getting me in a new car.
We had a good experience buying a Sportage the other Sunday using the Costco Auto Program. It was unusually busy and we had to wait for financing, but otherwise a great process. Thanks to Eboni, Todd, Rita, Mayra, Sean, Steve, and Andrew for great customer service, providing lots of information, and keeping us comfortable. Definitely recommend the free hot chocolate from the espresso machine with the free popcorn.
Great experience! Very transparent with pricing. Customer service was fantastic! Would absolutely purchase a vehicle from Arianna again.
Chris Hernandez was extremely helpful and kind. He assured me that all will be well with my vehicle and I got it back same day!!!
Todd is the best Sales person ever. He spent a lot of time explaining the car Features and making sure that I was informed throughtout the process and happy!
Fast service! I had an oil change and tire rotation done. My service was completed in less than an hour in the afternoon!
Previous post….. Unable to find my previous post. But an update that is necessary I wasn’t satisfied with a recall repair from a recent visit. But, after a few phone calls and texts with dealership they stepped up and repaired what I wasn’t satisfied with. Would have gave 5 stars but there was a fair amount of aggravation on my part because the issue could have been resolved with better communication from dealer and a willingness to address my issue. But at the end of the day I am satisfied with the results.
Chris Hernandez was absolutely amazing Custer serving and I am recommending him to Newnan!!!
I bought a kia k4 GT and had a great experience with jay holloway. Very professional and nice.
We had a great experience purchasing our new 2025 KIA Telluride in March of last year at this beautiful new facility. Tameka Staples made the experience quick as possible and painless. We’ve already put over 30,000 miles on it with no problems. The only service necessary has been maintenance and small recalls. Everyone in the service department has been very friendly and professional. I have no regrets!
I can’t say enough good things about my car salesman, Livingston aka "BIG COUNTRY!" He went above and beyond to make sure all of my car needs were met. He was patient, knowledgeable, professional, and he truly listened to what I was looking for. He never made me feel pressured and he worked hard to make the entire car-buying process smooth and stress-free. I would highly recommend him! Lou Sobh KIA of Newnan is definitely a great dealership to go to if you're on the market looking for a new car. The entire staff was friendly &... Read More Google - Aug 17, 2026
Kind employees, exceptional service, spotless facility
Amazing I really enjoyed all the people at the dealership. They were so kind and helpful
We have taken our 2022 Kia Telluride to Lou Sobh Kia twice for the same ongoing issue: check engine lights and the vehicle shutting off when entering power-save mode.
The first visit, they could not determine the cause but found front-end suspension issues, which we paid to have repaired. The $85 diagnostic fee was waived because we had the repair done there. On the second visit, we were told the battery needed replacing. We paid nearly $500 because otherwise we would have owed a $200 diagnostic fee.
Unfortunately, the check engine light is on again and the vehicle is still shutting off. We have ... Read More DealerRater - Aug 14, 2026
I love my sales consultant Arianna she was very professional.\n Very respectful, know about the vehicles because I looked at more than one and know the feature on each vehicle and how to Get a set up on the Kia connect love her energy. She's very funny as well and also the rest of the staff, the sales manager, Malachi the finance manager she was helpful with any questions that I have also my consultant. She answered all my questions and the sales manager. It came back and tried to fit me in a vehicle that was in ... Read More Google - Aug 13, 2026
Excellent service. I was kept inform throughout service. The waiting area was clean and had tasty snacks. Overall service was excellent!
The maintenance process was quick and easy. I look forward to going back to Lou Sobh again
Wonderful. Explained things and gave me future coupons He was very polite and courteous to me
Quick, clean waiting area Friendly, good WiFi, car was returned clean. Snacks and water was good
DJ is the best! Great customer service! Ask for DJ when you get there! He made sure everything ran as smoothly as possible!
Thank you, Tamika, for making my car buying experience such a great one! Even though I wasn’t able to get a car this time around, you were absolutely amazing throughout the entire process. You were patient, helpful, and genuinely did everything you could to help me. I truly appreciate your time and effort, and I would definitely recommend you to anyone looking to purchase a car! 🙌🏽❤️
Words can’t explain how excited I am to have worked with this dealership on purchasing my car! I’m grateful for an amazing team at Kia Sobh. I stay in Mississippi and Tamika and Steve made be process smooth and easy for me! I will be purchasing about vehicle in the near future with them and recommend anyone who’s looking to buy a car.
My mother recently purchased a car, and the process was good! The whole team was welcoming and professional, but Tamika truly made the experience great. She is knowledgeable and genuinely passionate about what she does which made the process enjoyable and comfortable!
Shop has a mishap with my install and now, after the replacement part comes in I will have to bring it back in to get the replacement part installed
Shop has a mishap with my install and now, after the replacement part comes in I will have to bring it back in to get the replacement part installed
Professional, timely and thorough My experience at the dealership was a really good one. The staff was professional. They got me in and out in a timely manner. And provided me with a thorough visit.
Everything about our visit was professional and personal. No pressure sales with every question answered. I would recommend that anyone looking for a new Kia or used car to give them a chance!
Explained what was needed, listened to my concerns, patient and kind when answering my questions; I am a customer who asks a LOT of questions and asks for updates frequently. She's a great forward facing person for the company.
Very thorough and competent. Todd workee with my dad to secure a vehicle that we needed. He even went out od his way to bring a red ribbon to place on the new vehicle to surprise my wife. He brought the ribbon to my dad's house- totally above and beyond expectations.
Sean was upfront and honest. The entire experience was quick and easy. It’s exactly the experience you hope to get at a dealership. Thank you so much!
They are very good and easy to deal with. I would rec them to anyone
Had a great experience the first vehicle I purchased 2 months ago or so. I came back to buy a second one last week and although the sales lady and all the sales people on the floor were nice many of the staff weren't very pleasant or welcoming this time. I got the feeling they felt they were doing me a favor by selling me a car not that I was a valued customer. Shay the gm smiled as was pleasant as well
Chris Hernandez was amazing throughout this whole entire visit he was sweet and knowledgeable and fast paced anything I wanted to know about my vehicle he helped me with no matter how many questions I asked him about. Go see chris if you ever at Kia!!!!!!
Everyone is friendly and willing to help with anything you need. Facility even though is new is well kept. Always a good experience when I come in.
Everyone is friendly and willing to help with anything you need. Facility even though is new is well kept. Always a good experience when I come in.
I’ve had great service. Friendly staff.
Buying the EV6 was a great experience! Big Country was friendly and professional Todd was amazing at teaching me about the car!
Sean Culmer was easy to work with and was not a "high pressure" salesman, which would have discouraged me from the dealership. He followed up with texts and phone calls to check on how the vehicle was performing.
I also worked with Luke Moss in the service department. He was outstanding to work with and went "above and beyond" to provide excellent service for my new vehicle.
Amanda King was extremely helpful and competent in going through all the purchase and extended warranty information with me. She was very thorough and efficient and made the process ... Read More DealerRater - Jul 31, 2026
Addressed issue and took care of everything.
Chris Hernandez was very helpful throughout my service process here at kia. Very welcoming and communicative to make it a stress-free process!
